Common Issues

This folder will contain files common issues, explanation of the cause of the issue and solution for them.

I cannot find a mission in my area in the “Available” tab.
Issue I've searched but cannot locate available missions in my area to complete  Environment Missions App Client Solution 1.    Contact your...
Mon, 21 Sep, 2020 at 7:03 AM
Error message “Yikes! You’ve found a bug”
Issue I received a message on the Missions App stating "Yikes! You've found a bug" Environment Missions App Client Solution 1.    ...
Mon, 21 Sep, 2020 at 7:04 AM
Missions App is Slow
Issue Missions app is very slow Environment Missions App Client solution 1.    Troubleshoot your network by disconnecting and reconnecting to ...
Mon, 21 Sep, 2020 at 7:06 AM
The prices I entered in my mission are no longer there
Issue There was a connection issue while completing missions and I no longer see previously entered prices on submitted missions.    Environment Missio...
Fri, 5 Mar, 2021 at 11:04 AM
I Entered the Wrong Price into the Wrong Item
Issue While completing a mission I entered the wrong price on the wrong item but I’ve already submitted the mission    Environment Missions Ap...
Mon, 21 Sep, 2020 at 7:10 AM
I Took the Wrong Picture of the Wrong Item in Mission
Issue While completing a mission I took a picture of the wrong item but I’ve already submitted the mission    Environment Missions App    ...
Mon, 21 Sep, 2020 at 7:12 AM
I have More Than 100 Reserved Missions , But I Only See a Portion of them.
Issue I logged into my Missions App to complete missions today but could only see a portion of my missions and I could not load all my missions.    ...
Mon, 21 Sep, 2020 at 7:13 AM
Items Under Categories will not load/cannot see Items Within My Mission
Issue When trying to complete a mission, there are categories where the items will not load, preventing me from submitting my mission    Environme...
Mon, 21 Sep, 2020 at 7:13 AM
I Forgot My Missions App Password
Issue Cannot login to the Missions App to access and complete missions    Environment Missions App    Client Solution 1.    After u...
Mon, 21 Sep, 2020 at 7:14 AM
I See My Completed Missions in “My Missions” List
Issue Auditor has completed the missions, but still sees the completed ones in “My Missions” (available missions) tab  Environment Missions ap...
Mon, 21 Sep, 2020 at 7:15 AM