Common Issues

I Cannot Submit My Collected Data/Scans
Issue: Auditor cannot submit or send the collected items' scans OR the app takes time to send the collected data. Environment: MissionScanner Ap...
Wed, 23 Sep, 2020 at 3:20 PM
MissionScanner App Takes Too Long to Download and Install
Issue: Auditor has downloaded the app and the app takes too long to install and the app keeps showing the download history of the files   Environment: M...
Wed, 23 Sep, 2020 at 3:46 PM
My Username and Password Doesn't Work
Issue: Auditor is trying to enter the verified credentials but cannot log in. Environment: MissionScanner App Client Solution: First of all make...
Wed, 23 Sep, 2020 at 3:53 PM
Excel File Not Sending
This issue can occur with iPhone users. If they are unable to send their excel file, they may not have set up their email properly. We can check with users ...
Mon, 18 Jul, 2022 at 2:02 PM